6 marketing campaign ideas to promote a product

6 marketing campaign ideas to promote a product

Promoting a product requires a distinctive marketing strategy of a classic brand awareness campaign. Indeed, the brand will need to focus its content on a very specific item, to highlight its features and make its audience want to buy it.

But a campaign to promote a product can also serve other strategic objectives for the company. It can be an opportunity to :

  • gain notoriety,
  • recruit new leads (especially if the brand extends its product range),
  • retain existing customers,
  • collect opt-in,
  • or attract the public in-store (with product demonstrations, for example).

In this article, we propose 6 effective ideas for gamified marketing campaigns to promote a product.

1. How to promote a product with an exclusive preview

The launch of a new product is a major event for brands. Some brands use the occasion to organize a physical event to present the new product to their audience. This is the case, for example, with Apple and its famous Keynotes.

Live shopping also offers a digital alternative to this product presentation, giving buyers an exclusive look at the item being used (or worn, for example, in the case of fashion marketing).
Les marques peuvent elles aussi en profiter pour répondre aux questions des internautes et présenter ainsi les caractéristiques et la valeur ajoutée de leur produit de manière beaucoup plus interactive et pertinente.

This product presentation, whether physical or digital, can take place before the launch. In the case of a digital product (such as software or a video game), the company can create a form of teasing by presenting a demonstration of its service, or by having its most committed users test an MVP (for Minimum Viable Product, i.e. a beta version). This is an excellent way of collecting feedback to improve the final product, and also of rewarding loyal customers.

2. Answering customer questions with an interactive quiz

The main added value of a new product, and what will make it stand out from its competitors, is its ability to respond to the problems faced by consumers. To encourage the audience to take an interest in a new product, and make them want to buy it, the brand can present its main features and what makes it unique, through an interactive quiz for example.

Consumers can discover the product interactively, through a gamified format at the end of which they can win a voucher or discount. This is what Savencia did to promote its 2 brands Giovanni Ferrari (mozzarella) and Islos (Feta) during the summer. The company shared a Mediterranean-themed quiz in which participants could test their knowledge while discovering the products.

Participants can ask question via a shared form at the end of the quiz. The company can then keep the most frequently asked and/or most relevant questions to organise a Q&A and thus respond to the concerns or expectations of its prospects.

product promotion quiz

3. Share UGC to promote a product

What better way to promote a product than to share visual testimonials of the value it already offers your existing customers. In marketing, this is called UGC, i.e. buyer-generated content.
These could be photos or videos of your customers using (or wearing) your product.

This authentic content is highly effective in converting new customers, all the more so when shared with a dedicated hashtag on social networks. To collect UGC, brands can organize a contest (again, video or photo). Customers will be encouraged to enter for a chance to win an attractive prize fund and the chance to be rewarded on their favorite brand’s account.

This is what GoPro does, for example, to highlight the quality of its cameras.

4. Product launch: 100% winning coupons

Companies can also organize a promotional campaign to give visibility to a new product and boost sales at launches. Visit 100% winning instants, which distribute e-coupons, is particularly effective in this case.

All participants can win a discount (by a greater or lesser percentage depending on their result in the marketing game). The brand can do this via an interactive mechanism such as the A slot machine, for example, with motifs representing his new product, or a pinata, again in the shape of the item in question.

pinata marketing contest

5. Present the benefits of the new product

Many brands promoting a product tend to focus on its features and functionality. However, a much more effective marketing strategy is to present the advantages of a product and the added value it can bring to users. Users are thus encouraged to imagine themselves with the product in their hands, and better visualize what it can do for them.

An excellent gamification mechanic for presenting the added value of your product or offering is the Memory.
In fact, it makes it possible to
showcase promotional content in an original way and informs consumers and maximize the time they spend with the brand.

Shuttle Freight, for example, has opted for this marketing game to highlight the benefits of their loyalty program. and recruit new members. By clicking on a new card, participants could discover the rewards to which they would have access according to the number of points accumulated (birthday gift, free crossing, etc.).

The game was followed by an instant win to earn loyalty points, a particularly engaging mechanic, since prospects knew exactly what these points would unlock.

product promotion loyalty

6. Immerse customers in your brand universe with a treasure hunt

When brands promote a product, they often use static formats that don’t engage consumers. Gamification allows you to create interaction and to encourage customers to interact with the product. They are no longer the passive spectators of a classic ad or tutorial video presentation, but the actors in the campaign, discovering the product from every angle and even in action.

The treasure hunt is a very interesting format for creating this interaction between customer and product. Participants are immersed in the world of the brand and can discover the product in a gamified environment linked to the article. This may involve a classic hidden object, in which the user searches for the object in a virtual world.

The brand can also opt for a more complex version, in which the user has to assemble the various components that make up the product. (like the ingredients of a beauty care product, for example). The customer discovers for himself the full potential of the product, its different functionalities/properties and use cases.

hidden object game

Conclusion

To promote your product, rely on interactive advertising formats. Gamification enables you to create a unique experience that will help your brand boost sales by inviting prospects and customers to discover new products in a different way. Boost your marketing campaigns by personalizing our playable mechanics!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign.

How to create an interactive digital advent calendar?

How to create an interactive digital advent calendar?

The Christmas holiday season is a crucial time for business profitability. During the last month of the year, they can achieve up to 20% of their annual sales.

One of the keys to engaging consumers during this sales period is to anticipate your campaign by multiplying contact points. Indeed, it takes an average of 8 interactions between a prospect and the brand before a sale is concluded.

In this article, we’ll take a look at a marketing mechanism that’s particularly relevant to Christmas campaigns. This is the Advent calendar, which allows you to multiply the number of interactions with your audience. Here we share tips for creating a memorable digital Advent calendar, as well as concrete examples to inspire you.

The mechanics of the Advent Calendar

The Advent Calendar is a particularly popular marketing tool during the Christmas season. It’s a simple principle: every day, participants discover a new animation through “boxes” to be opened. It can be a competition or an interactive animation such as an Instant Win, through which users can unlock free rewards and gifts.

Creating a digital advent calendar is a great way to boost your Christmas marketing campaign because, in the minds of consumers, this mechanism is directly associated with the end-of-year festivities. It’s also a great way to capture and hold your audience’s attention, by giving them a daily appointment and offering new surprises with each new slot.

What’s more, this marketing activity is ideal for animating and rewarding your customer community. During the Christmas period, consumers are on the lookout for good deals and discounts to save money on their gift purchases. By distributing discount vouchers and attractive gifts every day, the brand can build customer loyalty and convert new prospects, generating more sales.

3 tips to create a digital Advent Calendar

The Advent Calendar is the perfect way to animate your community during the Christmas holidays and multiply the points of contact with your audience, but it also requires a great deal of planning. Here are a few tips to help you succeed and keep up the pace.

1. Plan your content for the 25 squares of the digital advent calendar

Brands that choose this marketing game for their Christmas marketing campaign will have to share interactive games and content every day, from December 1 to December 25. It’s therefore important to plan your content so as to diversify the animations, interactive mechanics and prizes shared with your community, in order to hold the attention of participants throughout the month of December.

2. Customize animations and prizes

The Advent Calendar will be more effective in achieving the strategic objectives the brand has set itself if it is personalized. This means, in advance of the Christmas campaign, refine its customer knowledge, for example by collecting data and product preferences. This will enable the company to offer targeted content and rewards that are more effective in engage audiences and generate sales.

3. Diversify distribution channels

To engage as many prospects and customers as possible, brands also need to think of their digital Advent Calendar as an omnichannel animation. The different Playable Marketing formats are particularly relevant in this context. The brand can engage its audience across all these channels with native animations that adapt to its website, shopping application or advertising campaigns (interactive ads).

5 inspiring examples to create a digital Advent Calendar

Now let’s get down to business with 5 examples of brands that have created a digital Advent Calendar and leveraged this format to achieve a variety of business objectives.

1. Floa Advent Calendar

With its “Gift Box” operation, the Floa brand took advantage of the year’s most important event to raise its profile, while promoting its partners. The operation enabled the bank to recruit qualified leads to collect and retarget all year round.

With attractive prizes (Airpods, connected watch, smartphone, champagne), it attracted over 64K participants.

Floa Advent Calendar

2. Galeries Lafayette Advent Calendar

Galeries Lafayette’s Advent Calendar game aimed to engage customers and prospects via a multi-channel campaign. By showcasing its famous Christmas windows on all its digital channels, the animation functioned as a sales generator. It also enabled the chain to capture customer data via a lead recruitment form. This data then enabled Galeries to effectively retarget its audience throughout the year.

Galeries lafayette marketing calendar

3. Ouest France Advent Calendar

The digital Advent Calendar can also be used in culture and leisure marketing. Here, the objective is not to generate sales but to encourage its audience to create a Ouest France account. Indeed, only participants with an account could access the game and try to win attractive prizes (vacation stays, household appliances and high-tech, leisure activities, shopping vouchers).

The campaign enabled Ouest France to animate its audiences throughout December and recruit 81K subscribers.

ouest france account creation

3. Carrefour Advent Calendar

Carrefour uses marketing games to enrich and qualify its database throughout the year. For Christmas, the supermarket chain has chosen to adapt the mechanics of the Advent Calendar. The form was split into 2 to optimise performance, as a result, the campaign attracted 321k registrants, 77% of whom filled in all the qualifying data.
carrefour advent calendar

5. Kiabi Advent Calendar

To boost the visibility of their Advent Calendar, brands can also rely on cobranding. This strategy involves partnering with an affinity brand to leverage its reach and reach a new audience. At Christmas, Kiabi regularly offers an Advent calendar in partnership with several brands, enabling users to discover different brands each day via prizes to be won.
kiabi advent calendar

Conclusion

Create a digital Advent Calendar is ideal for animating and converting your audience during the festive season. Plan your campaign and diversify your Christmas animations to maximize its impact. With Adictiz, you can boost visibility and generate more leads and sales with a customized media plan!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign.

3 ideas for Christmas marketing campaigns to capture the attention of your audiences

3 ideas for Christmas marketing campaigns to capture the attention of your audiences

Christmas is a magical time when we want to please our loved ones and ourselves. Consumers are more inclined to interact with brand content, especially when it inspires them to buy gifts.

For companies, Christmas represents an average of 20% of sales. It is therefore crucial to create distinctive Christmas marketing campaigns to capture audience’s attention and boost their sales.

In this article, we’ll be sharing ideas for interactive formats and games to help you achieve your objectives and energize your Christmas marketing campaign.

Anticipate the festive season to optimise your campaigns

E-commerce is booming. At Christmas time 75% of French people buy their gifts on the Internet.

They are inclined to spend online and to plan their purchases so as to spread them over several months. They also want to take advantage of the promotional periods that precede this time (such as Black Friday).

For brands, this means anticipating marketing campaigns as far as possible. They can multiply the points of contact with their audiences, and the opportunites to make purchases on the website (or in-store).

The highlights leading up to Christmas (Halloween, Black Friday, etc.) are opportunities for collecting leads. Companies will be able to activate them by creating marketing campaigns that are effective in converting prospects.

Speaking out in advance allows you to position before everyone else. Brands can boost their visibility and reduce their media budget by communicating when competition is less intense and consumers are less affected by ‘advertising fatigue’.

5 trends to boost your Christmas marketing campaign

To create a Christmas campaign, it’s important to take account of your audience’s expectations, and market trends. Whether linked to advertising, marketing or new habits, these trends will enable companies to engage consumers during the festive season.

These include :

  • Made in France. 1 consumer in 2 would prefer local products, Made In France, for Christmas presents. Brands can capitalise on this trend to offer competition prizes that are in line with their customers’ values;
  • The end of third-party cookies and proprietary data collection. Brands need to focus on implementing zero-party data collection and opt-in tools to maintain contact and refine their customer knowledge.
  • Influence marketing remains a powerful lever for engagement. Consumers are sensitive to partnerships between brands and content creators. These campaigns are effective to generate new conversions.
  • Short content is recommended to effectively captivate your audience. Companies need to take account of consumers’ attention spans and offer animations that will encourage users to stop scrolling.
  • Native advertising (i.e. that respects the format and codes of the channel on which it is broadcast) is crucial to optimise your presence. It makes for a smoother, more immersive experience.

3 ideas for Christmas marketing campaigns to stand out from the crowd

By capitalising on these trends to capture consumers’ attention, brands can create Christmas marketing campaigns, targeting their objectives.

To inspire them, here are 3 ideas for animations and interactive campaigns to engage and convert your audience.

An engaging speed game to boost brand awareness

Gamification (i.e. incorporating playful elements into sales promotions) is a way for brands to capture and hold consumers attention. One of the most effective formats is an engaging mechanic like Tiny Wings.

This speed game was used by household appliance brand Electrolux for its ‘A Swedish Christmas’ campaign. The aim was to highlight the company’s Swedish origins through a fun, viral game, and thus raise its profile over the festive period.

The addictive nature of the marketing game enabled to capitalise on the interaction to collect opt-ins. With an engagement rate of 92% and sessions lasting 1 minute and 18 seconds. This activity helped to strengthen the brand’s appeal to consumers over the period.

SFR Réunion also relied on this mechanism for its Christmas campaign. Focused on lead generation, this was a great success during the recruitment, thanks to a media strategy based on native advertising.

Thanks to an attractive prize fund, the company was able to attract more than 10k new visitors. And with more than 7 games played per subscriber and a playing time of over 3 minutes, this activity generated support for the brand.

sfr christmas marketing competition

2. Instant win for Christmas coupons

Instant winners are also effective during the Christmas period, when users are looking for deals and discounts to save on their purchases.

The 100% winning Claw machine, enables companies to distribute coupons to participants. Showroomprivé.com banked on this Christmas game during the festive season. 7,000 vouchers were distributed, helping to convert prospects and boosting the brand’s sales.

This animation is part of a drive to store campaign during the Christmas period. McDonald’s franchisees in the North of France have chosen to set up a campaign combining a Flappy and a 100% winning claw machine. These events enabled users to win discount vouchers to be used to purchase a Maxi Best Of menu in participating restaurants. This was a way of boosting traffic in the brand’s points of sale.

claw machine mc do christmas competition

3. An omnichannel Christmas campaign to engage consumers

It takes an average of 8 interactions between a brand and its prospect before they are ready to buy. If brands want to to boost their Christmas sales, they need to multiply the incentives to buy with their audience.

This is what brands can do by implementing an omnichannel Christmas campaign. Companies will deploy a marketing game (such as the Shopping List ) across their communication channels. Adictiz’s customisable form can be used in interactive formats across 4 distinct channels: the e-commerce site, blog articles, live shopping sessions and native advertising.

Brands will be able to engage their audience across their channels, multiplying interactions to convert prospects and boost their Christmas sales.

shopping list noël contest

Conclusion

To create a Christmas marketing campaign, your brand can rely on engaging game mechanics that will capture consumers’ attention. Create differentiating experiences to boost your brand awareness, collect leads and generate conversions during the festive season thanks to our interactive marketing activities!

In 30 minutes, we show you how to launch your own high-performance interactive marketing campaign.

Create a 100% winning game to distribute coupons

Create a 100% winning game to distribute coupons

With the explosion of e-commerce and digital marketing, one of the challenges facing retail brands is to encourage their online prospects to visit their stores. Moreover, e-couponing is among the most effective marketing levers of the distribution of discount coupons and vouchers.

Indeed, by digitizing coupons, brands can boost their sales not only online, but also in their physical points of sale. In this article, we’ll take a look at the benefits of e-couponing, particularly in terms of converting and building loyalty, increasing in-store traffic and maximizing ROI.

Also, we’ll introduce you to a particularly effective gamified format for distributing coupons to your audience: the 100% win rate game.

What is web couponing?

Web couponing (or e-couponing) is quite simply the digital equivalent of the classic discount coupon. Rather than distributing paper coupons (after a checkout, via a catalog or by mail), brands can now digitalize their couponing.

Coupons can take many forms, such as a QR code or a barcode. Moreover, it can be printable, distributed via email or in the form of mobile coupons (known as m-couponing). The discount code is sent directly by SMS or MMS to the customer’s phone, or via the brand’s application.

Like any discount coupon, the main aim of this lever is to encourage consumers to make a purchase, buy more or buy again from the company.

While digital coupons were originally used by e-retailers to offer their customers a digital alternative, web couponing is now a popular tool in retail. In fact, it enables brands to increase traffic, boost sales in their physical stores and to build customer loyalty. It has thus become a highly effective web-to-store lever.

Finally, at the checkout, customers with a digital coupon present the QR code or barcode. The discount is applied immediately via the store’s computer system. It can be used online (in which case it takes the form of a unique discount code).

Why adopt e-couponing? Benefits and examples

Web couponing offers many advantages for brands. Before implementing a strategy, it’s worth understanding what results a company can expect when distributing digital coupons to its audiences.

1. Acquire new customers

Offering discount coupons, whether digital or paper, is always a good way to attract new customers. For example, the brand can offer exclusive discounts valid only on a first purchase. It can also send a promotional code when a customer subscribes to its newsletter. In general, the opportunity to take advantage of a discount can convince prospects who have never purchased from the company to place a first order.

2. Boost in-store traffic

A recent study conducted by CPA revealed that over 90% of Internet users say they are ready to use a discount voucher found online. In order to make a purchase in a physical store. Offering digital coupons is therefore an excellent way of increasing in-store traffic and converting online-activated prospects into retail customers.

To maximise its drive-to-store strategy, the brand can offer coupons that are only valid in-store, or only on offers available at its points of sale.

3. Build customer loyalty and increase repurchase rates

Coupons can also be a way of rewarding loyal customers. In fact, this will encourage consumers to return to the store or buy from the brand. The coupon can be integrated into the company’s loyalty program, or sent by SMS at a strategic period in the marketing calendar.

To make the most of the loyalty-building benefits of coupons, the key is to personalize campaigns. The brand can distribute discounts on customers’ birthdays or when they reach a new level in their loyalty program.

4. better track and maximize campaign ROI

Measuring the performance of retail campaigns can be more complex. Couponing enables brands to better target their efforts and track their ROI in-store, as each coupon can be encoded in the checkout system.

This marketing strategy is therefore agile and easier to implement than printing and distributing paper coupons. Companies can therefore test different approaches  (triggers for distributing a new coupon, discount amounts, etc.).

After analyzing the results of each A/B testing campaign, companies can adjust their strategy and maximize their results.

5. Increase your customer’s average shopping basket

A survey carried out by LH2 reveals that 67% of French consumers have already added a product to their basket in order to take advantage of a discount. 25% have even postponed a purchase in order to use a discount coupon.

E-couponing is therefore an excellent way to increase the average shopping basket of in-store shoppers (both physical and digital).

6. adopt more ethical maketing

One of the main disadvantages of physical coupons is that they are printed on paper. Even if it is printable, the e-couponing allows you to reduce the ecological footprint and adopt a more eco-responsible approach.

6. Improve your shopping experience

It’s also a good way to improve the customer experience by avoiding the risk of customers losing or forgetting their discount voucher before going to the store. Coupons can be accessed anytime, anywhere. Companies can even send reminders by SMS, email or via a notification on their app to ensure that consumers don’t miss their discount deadline.

Organize a 100% win rate game to give away discount coupons

However, to achieve these results the company must identify effective levers for distributing its coupons. It can rely on its application or loyalty program to achieve average basket increase objectives. Gamification and competitions will be effective in attracting and converting new prospects.

Marketing games, broadcast on social networks or in the form of pop-ups on your online/in-app store, are excellent levers for spreading an e-couponing campaign. This is particularly true for instant wins, which enable participants to find out whether or not they’ve won a gift (and the nature of the reward).

As part of a web couponing strategy, the brand can even opt for a 100% win rate competition. As the name suggests, this mechanism promises all participants the chance to win a prize. The prospect will be able to launch a wheel of fortune or play the one-armed bandit and find out how much your discount will be (-30, 40 or 50%, for example).

Showroomprive & Rituals example

Showroomprivé’s strategy for boosting engagement and sales of the Ritual brand on its app. In this in-app game, participants were invited, through a Flip&Win, to choose their favorite product. After clicking on it, they automatically received a voucher to be used on any order over 45 euros.

In addition to boosting the conversion rate of its campaign and increasing the average shopping basket, this 100% winning game was also an excellent way of collecting customer preference and promoting products.

beauty instant win
100% winning beauty game

Conclusion

Launch a 100% winning game with instant win contests to boost your e-couponing strategy and achieve the results your brand has set itself (conversion, loyalty, customer knowledge, etc.). Easily organize your own instant win campaign thanks to our interactive mechanics!

In just 30 minutes, we’ll show you how to launch your own high-performance interactive marketing campaign.

How to improve customer relations through gamification

How to improve customer relations through gamification

In marketing, gamification and interactivity are powerful tools for improving customer relations. They offer the opportunity to liven up marketing communications in an original way, with the aim of engaging customers and building loyalty.

By integrating gamification into the customer loyalty process, it is also possible to collect valuable proprietary data, which will enable communications to be targeted more effectively throughout the customer’s life.

Let’s find out together how gamification can improve customer relations!

Getting the customer relationship off to a good start

It all starts with the registration or first purchase, when the prospect commits to a brand, a product or a solution. This is a pivotal moment when it’s essential to stand out from the crowd. After all, there are always cheaper alternatives available. The efforts made to acquire new customers must not be in vain, because it is more difficult and costly to recruit new users than to retain those already acquired. That’s where gamification comes in!

Making an impression

The first challenge is to stand out from the crowd by leaving an imprint on the minds of the people with whom you are trying to make authentic contact. When concepts are approached in a playful way, they are not only understood, but also observed, experienced and felt emotionally. This encourages better retention of knowledge and stronger long-term memory.

To achieve this, there’s nothing like providing pleasure. For example, when a new customer registers, they can be invited, via an initial e-mail, to take part in a 100% winning operation simply by following a link. This operation can also be offered in the form of a flyer (with a QR code) included in the first parcel received.

As well as giving customers pleasure, this process increases conversionIt is important to offer rewards that are attractive and relevant to the target audience, such as branded products, exclusive experiences or meaningful promotional codes. It is important to offer rewards that are attractive and relevant to the target audience, such as branded products, exclusive experiences or meaningful promotional codes.

For example, the Cyrillus brand wanted to boost additional sales on its e-commerce site and in its shops before the arrival of spring. Thanks to a game, the brand’s conversion rate increased by 25%* for online purchases made by participants.

post-purchase game customer relations

*Source : Adictiz

Collect preferences

Improving customer relations is not just about one-way communication (brand to customer). It also contributes to the company’s dvelopment. To acheive this, this makes sense to capitalise on data, in particular propietary data or zero party data. Il s’agit de données fournies volontairement par les utilisateurs à l’entreprise. Ce sont des données précises et fiables.

This is where interactivity and gamification come into play. By offering games or fun interactive activities, you can capture customers’ attention. They are then promised rewards for taking part. Players or participants can then choose whether or not to continue and provide feedback.

Data collection can take different forms depending on the brand’s objectives: product preferences, interest in certain services, demographic data, etc. This data can easily be collected via surveys, personality tests or even wish lists (the digital version of Santa’s list).

By collecting this data on a regular basis, brands can communicate in a relevant way with their customers throughout the year, taking into account their profile, preferences and desires. Activating the data collected is a powerful process that brands put in place on a regular basis. They capitalise on past actions to propose more relevant future actions and so improve their return on investment.

personality test

Improve customer relations

But how do you improve a solid customer relationship once it has been established? The aim is to maintain interest over the long term, strengthen ties with existing customers and successfully win back former customers.

To achieve this, there’s no secret: it’s all about the little touches. Once again, gamification and interactivity come into their own in this context. These marketing tools can be adapted to different targets and objectives. Thanks to scenarios offering infinite possibilities, it is always possible to surprise and even win back lost customers. Let’s find out how gamification can be used to maintain customer relationships.

Communicating the brand in a relevant way

Good customer relations require personalised messages, thanks to precise audience segmentation. By understanding the needs and preferences of customers following a number of marketing operations, it is possible to make communications more relevant. How? By anticipating and responding to customer expectations.

For example, when launching a new product, it’s worth opting for interactivity. You can offer an immersive experience highlighting the product and giving people the chance to win it. If this communication is carried out as a preview, it creates a positive feeling of exclusivity for the brand.

It is also possible to place a customer at the heart of the marketing strategy by asking for their opinion on a future product. This can be done through a survey, for example. This feeling of belonging creates familiarity and arouses positive emotions in the user, who reacts as soon as he thinks of the brand.

new product game

Conveying a sense of exclusivity

Exclusivity creates a feeling of privilege that generates positive emotions in customers. Choosing a solid relationship and betting on its durability means above all choosing to please your customers.

For example, it is possible to automatically program e-mail campaigns for customers on the occasion of their birthday. In this way, they can win gifts or discount vouchers thanks to an interactive animation.

Abandoned shopping baskets are also a crucial moment when customers can be ‘reactivated’ by a targeted operation designed to remove their disincentives to purchase, for example by sending them a promotional code.

Live shopping is also an interesting way of inviting the most loyal customers to a live shopping session with gamified activities.

Conclusion

Gamification is an effective way of enriching customer relations. Stand out from the crowd by leaving a lasting impression on your customers. Offer them pleasant and captivating experiences that strengthen their loyalty. Finally, use the data collected to offer your customers an interactive experience that is ever more personalised and effective.

How can gamification be used to improve customer relations?